Question 1

How old do you have to be to order from Booz Box?

Accepted Answer

If  you order from BoozBox.com you are representing to Booz Box that you  are at least 21 years of age and that the person to whom it is being  shipped is also at least 21 years of age. An adult signature will be REQUIRED upon delivery.  Title to all items in your order is assigned to you as soon as it  leaves our doors; it is up to you to know the significant laws in your  state.

Question 2

Which states can you ship to?

Accepted Answer

We are prohibited from shipping to the following states:
 • Alabama
 • Kentucky
 • Illinois
 • Louisiana
 • Massachusetts
 • Mississippi
 • New Hampshire
 • New Jersey
 • New York
 • North Dakota
 • Pennsylvania
 • Utah

FedEx does NOT ship to P.O. boxes but does ship to all residential and business addresses.
​
Smirnoff Ice can be shipped anywhere in the US.

Question 3

After I place my order, when will the package be delivered?

Accepted Answer

Most orders ship within 2-4 business days. In rare circumstances, we may encounter shipping delays, and in those cases, we will notify you by email. Once your shipment leaves our facility, it is in the hands of the shipping service. An adult signature will be REQUIRED upon delivery or your package will not be delivered.

All  orders are shipped via FedEx Ground with delivery to business addresses  between 9:00 AM - 5:00 PM and an average transit time of 3-5 days.

Question 4

What if no one is available to receive the package?

Accepted Answer

It is the Customer's responsibility to be present at the time of  delivery to provide an adult signature. If an adult is not available to  sign for the delivery, a second attempt to deliver will be made.  Whenever possible, we encourage you to use a commercial business address  to ensure the fastest delivery time. If the second attempt is  unsuccessful, your order will be returned to Booz Box. The Customer will  be required to incur the cost of shipping and handling, regardless of  the Customer deciding to cancel the order.

Question 5

What about Returns?

Accepted Answer

Booz Box will always do our best to serve you. Should you encounter a problem with your order, please contact us immediately. No refunds or returns will be granted except in the event of a broken or damaged item. If you have further question regarding our return policy, please visit our Shipping and Delivery (https://www.theboozbox.com/shipping-and-delivery)page for more information.

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