SHIPPING AND DELIVERY
If you order from TheBoozBox.com you are representing to Booz Box that you are at least 21 years of age and that the person to whom it is being shipped is also at least 21 years of age. An adult signature will be REQUIRED upon delivery. Title to all items in your order is assigned to you as soon as it leaves our doors; it is up to you to know the significant laws in your state.
We are prohibited from shipping to the following states:
FedEx does NOT ship to P.O. boxes but does ship to all residential and business addresses.
Shipping and Processing Times
Most orders ship within 2-4 business days. In rare circumstances, we may encounter shipping delays, and in those cases, we will notify you by email. Once your shipment leaves our facility, it is in the hands of the shipping service. As such, we are not able to guarantee delivery by a specific date and cannot ensure that the shipping service will honor specific delivery instructions requested in your order.
Whenever possible, we encourage you to use a commercial business address to ensure the fastest delivery time.
After your order leaves our warehouse, you will receive an email with your tracking link. We recommend you follow tracking from there to ensure delivery has been made. If you do not receive this email within 2-4 business days after placing your order, confirm that you have provided a correct email address and that your message did not go to your Spam folder. If you still have not received a tracking email, contact Customer Support.
FedEx Shipping Options
All orders are shipped via FedEx Ground with delivery to business addresses between 9:00 AM - 5:00 PM and an average transit time of 3-5 days.
It is the Customer's responsibility to be present at the time of delivery to provide an adult signature. If an adult is not available to sign for the delivery, a second attempt to deliver will be made. Whenever possible, we encourage you to use a commercial business address to ensure the fastest delivery time. If the second attempt is unsuccessful, your order will be returned to Booz Box. The Customer will be required to incur the cost of shipping and handling, regardless of the Customer deciding to cancel the order.
Booz Box will always do our best to serve you. Should you encounter a problem with your order, please contact us immediately.
No refunds or returns will be granted except in the event of a broken or damaged item.
In the event that you have to return the merchandise, please re-pack the items in their original packaging to ensure a safe return. Upon arrival at Booz Box, all returned items are inspected and, if it is determined that the order was a result of our error, we will issue an exchange for an item of equal or lesser value.
If you have any further questions regarding our return policy, please contact Customer Support.
Booz Box automatically provides insurance for each order placed at no additional cost. Our insurance policy protects our customers from any damage or lost packages during transit.